Rolling out AI agents

What companies are actually finding as they put AI agents to work: whether the ROI is real, whether to build or buy, what happened once agents reached customers, and how long a dependable rollout really takes.

• Are AI agents delivering measurable ROI yet? Yes, but only in narrow, high-volume tasks.
• Should companies build AI agents or buy a platform? Buy a platform first, build only when you hit its limits.
• What happened after companies rolled AI out to customer support? Customers got faster answers, but more frustration when it fails.
• Which AI projects produced real ROI, and which did not? Most AI pilots fail; the wins are narrow and boring.
• How long did an enterprise AI rollout take? Typically 6 to 18 months, from pilot to full rollout.

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